Though talking to other engineers
that I have known it seems to me that engineers focus more on satisfying the
customer more than the safety of the customer. This idea to meet deadlines and
to deliver a product faster, better, and with better quality neglects but
safety seems to be not included in the part of quality. Is this a result of
laziness or just a result that money and time limits are more important than
the well being of the user?
Shouldn't safety be an important
part of the whole process of a quality product? Isn't it amazing that companies
have to do recalls for certain products. It seems to me that the product didn't seem to take customers safety into effect. The company instead focused on the
quality but not the safety of the product. It seems that safety should be the
number one concern in design of the product. If safe along with quality the
company doesn't lose on internal and external costs. Not only that the company losses legally.
The risk of not having a safe
product seems to not outweigh the reward. Even though the product is out fast
has good quality if the product has any safety risk the company could lose more
money then would be made. First, a company could have to recall the product
that was created and fix the design flaw. Second if the product harms a
customer the company could have a lawsuit filed against them. Through having to
fix the problem and deal with all the internal and external cost alone the
company will lose money. These problems along with the possible money lost in
the lawsuit don’t add up for the little money that could be saved from making a
product with great quality and safety. An alternate option to would be to add a
warning label to identify the hazard that could happen with the product. These
are important things that cost companies lots of money. The well being of the customer seems to be put
behind in design and manufacturing of a product most of the time. Instead, shouldn't the well being and safety of the customer be put first instead of
just quality of the product?
-MG
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