University of Dayton students taking Engineering Technology Quality courses continue to provide their perspectives about problem solving, effective organizations, cost of quality, ethics, product liability, process control, and many other tools, techniques, and topics ready to use from our "toolkit"!
Jim Rohn has stated that "Effective communication is 20% what you know and 80% how you feel about what you know". Jim Rohn is an American Entrepreneur and and author. Although this is an interesting quote, based on the past class lectures and discussions I can honestly say that this quote is not a true depiction of effective communication within group settings. The quote itself may be a useful tool to spark a discussion or to produce some emotions from a group but it does not state facts. Effective communication, especially that in project or group settings should all be based on an agenda or schedule and should be easy for all to understand. If basic rules are set from the beginning when communicating in the forms of meetings and group work, there will not be a gap of what the audience knows and does not know due to the fact that everyone has been informed. When facts are used instead of emotions more clear non-judgmental decisions can be made leaving all emotions out of the equation. This may be hard for some individuals like myself who tend to "wear their emotions on their sleeves", however once this sense of emotional need is left at the door, the group can continue to grow and communicate effectively. In conclusion I believe that in order for a group to demonstrate effective communication there is a need for a firm set of guidelines or an agenda that is able to place everyone on the same page and takes all emotion off the table. Effective communication may be 20% of what you know but 80% of the other team members thoughts and knowledge. SW