Start with a good book, explore operational excellence concepts and also have an opportunity to “try it out”? What better way to learn about quality management concepts than to take a “Baldrige Journey” with an organization right in our own Dayton metro back yard.
Student teams have formed, each responsible for one of the seven Criteria for Performance Excellence. They are preparing to go on a journey with their next teachers – business practitioners. Our real world project parallels what we are learning about organizational leadership, strategic planning, customer focus, measurement, workforce focus, process management, and results.
Read the text chapter. Understand the Baldrige category scope and the sub-section process questions. Develop questions to ask the organizations’ practitioners. Understand how the organization applies concepts described in the category. Are there any gaps, any recommendations? Sound straight forward? Not really!
Our class journey to learn about operational excellence starts eight weeks into the semester. Time to roll up our sleeves and get started!
By Sandy Feola
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