Quality is something that is a given in almost all products and services. Quality is what makes or breaks a company. If you are not going to provide your customer with a quality product or service will you even have a customer at all?
I feel that in the eyes of the customer, quality is an assumed and rarely considered aspect of the product or service being purchased. When a consumer goes to purchase an item it is usually not noticed that a company is ISO certified or that there were Six Sigma Black Belts working on the project to create such item. For the most most part customers care if its faster, cheaper, better and in most cases the color they prefer when purchasing an item. I also feel that this assumed quality is not only implied by the customer but also by the managers and supervisors on a facility floor.
This may be a mistake. Quality is an aspect of design that requires a great deal of work and effort to implement it correctly and without fail. Due to this producing a quality product is not normally a cheap or easy process to implement. It can require a great deal of time and money and even the training and educating of employees. Yet it is a very important aspect of producing anything whether it be a simplistic product like a flashlight or a complex product like a car.
There is assumed quality in everything you see around you and this needs to be realized and noted that although costly and time consuming, quality is something you cannot get around and something that you cannot take short cuts to produce.
By: SW
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