The factor that most commonly comes into play is the people
factor within my organization. Everyone
of my coworkers comes to work to do a good job, provide our customers a good
service, make some money, and then go home to their families. The main people problem is packages not being
scanned delivered when they are delivered to the customer. All packages are tracked from the second they
are received until they are delivered to the customers door step. There are
several scans that take place between initial arrival and final delivery.
This
problem of missed scans rarely happens, but when it does you would think the
world is coming to an end. We as mail
carriers can’t possibly be trained on how to scan a package since we already do
it roughly 80-100 times a day. There is
no incentive on making sure that we scan every package other than getting
yelled at by our supervisor or postmaster if we do happen to miss a scan. Everyone understands that when you do
something several hundred times a week and 52 weeks in a year, you are going to
make mistakes. At some point maybe the
Postal Service will add a motivator such as a bonus if you scan all packages
correctly, or maybe a shock collar if we miss a scan as a form of negative
reinforcement. I will keep you posted if
the Industrial Engineers come up with any bullet proof ideas.
DB
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