Wednesday, January 22, 2014
The factor that most commonly comes into play is the people factor within my organization. Everyone of my coworkers comes to work to do a good job, provide our customers a good service, make some money, and then go home to their families. The main people problem is packages not being scanned delivered when they are delivered to the customer. All packages are tracked from the second they are received until they are delivered to the customers door step. There are several scans that take place between initial arrival and final delivery.
This problem of missed scans rarely happens, but when it does you would think the world is coming to an end. We as mail carriers can’t possibly be trained on how to scan a package since we already do it roughly 80-100 times a day. There is no incentive on making sure that we scan every package other than getting yelled at by our supervisor or postmaster if we do happen to miss a scan. Everyone understands that when you do something several hundred times a week and 52 weeks in a year, you are going to make mistakes. At some point maybe the Postal Service will add a motivator such as a bonus if you scan all packages correctly, or maybe a shock collar if we miss a scan as a form of negative reinforcement. I will keep you posted if the Industrial Engineers come up with any bullet proof ideas.