A company has had several issues with shipping and receiving
of their product lately. Several of those problems include delayed processing
of orders, missed delivery dates and wrong products shipped to customers. All
of these issues have been created by the people in the organization failing at
some aspect of their job. How did these situations occur? In some cases the
system failed these people, such as the case of the incorrect product being
shipped to the customer. The system had no double check to make sure the
product that was picked from the warehouse to be placed in the box was correct.
Other cases a lack of personnel has caused delays in the processing of orders.
If one person at this company is out for the day, nothing happens in the
shipping and receiving department. This organizational problem could be
remedied with adding additional staff to the office at the company. The delay
of the order processing then impacts the delivery date for the customers as the
company only ships outgoing product two days a week. The company could use more
staff and redundant systems to eliminate all of their current shipping and
receiving problems.
-AL
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